How Microsoft licenses Dynamics 365, what Business Central and Dynamics 365 CRM cost per user, and what to budget for beyond the licences.
Most Dynamics 365 applications are licensed per named user, per month. Anyone who works in the system every day, posting transactions, managing leads or handling cases, needs a full licence for the application they use.
People who mainly look up information and approve requests can often use a Team Members licence instead. It is paid and limited by Microsoft's use rights, but it costs a fraction of a full licence, and in most organisations it covers more people than expected.
Business Central and Dynamics 365 CRM are licensed separately. In Dynamics 365 CRM, a user's first application is charged at full price and additional qualifying applications at a reduced attach rate. Some products, such as Customer Insights, are licensed per tenant rather than per user.
Microsoft UK list prices per month. Microsoft sets these prices and reviews them periodically, so confirm current rates before you budget.
ERP for finance, sales, purchasing, inventory and projects. Every full user goes on the same tier, so Premium applies to all full users if any part of the business needs manufacturing or service management.
| Licence | Price | Basis |
|---|---|---|
| Business Central Essentials | £59.40 | per full user, per month |
| Business Central Premium | £84.80 | per full user, per month |
| Business Central Team Members | £6.00 | per user, per month |
Sales, Customer Service, Field Service and Customer Insights. Tiers can be mixed in the same tenant, and additional applications for the same user are charged at a reduced attach rate.
| Licence | Price | Basis |
|---|---|---|
| Dynamics 365 Sales Professional | £52.80 | per user, per month |
| Dynamics 365 Sales Enterprise | £76.70 | per user, per month |
| Dynamics 365 Customer Service Professional | £39.60 | per user, per month |
| Dynamics 365 Customer Service Enterprise | £76.70 | per user, per month |
| Dynamics 365 Field Service | £76.70 | per user, per month |
| Dynamics 365 CRM Team Members | £6.40 | per user, per month |
| Dynamics 365 Customer Insights | £1,262 | per tenant, per month |
A few decisions make the biggest difference to your monthly licence cost.
Count who posts transactions or works records all day, and who only reads and approves. Light users usually belong on Team Members.
Start from the processes you run. Many businesses don't need Premium or Enterprise features, and paying for them across every user adds up quickly.
Where one person needs more than one Dynamics 365 CRM application, the second is charged at the attach rate rather than full price.
Licences are assigned to people, so remove leavers and reassign licences promptly rather than paying for inactive accounts.
Some Copilot features and Microsoft 365 integrations come with your licences. Check before buying add-ons that duplicate them.
Teams and processes change. An annual licence review keeps the mix of full and light users in line with how people actually work.
These products have their own licences and options. We confirm current pricing for your users when we prepare a quote.
Financial management for larger and multi-entity organisations, licensed per user.
View Dynamics 365 FinancePlanning, manufacturing, warehousing and logistics, licensed per user.
View Dynamics 365 Supply Chain ManagementProject sales, resourcing, time, expenses and billing, licensed per user.
View Dynamics 365 Project OperationsVoice and digital channels for customer service teams, licensed separately from Customer Service.
View Dynamics 365 Contact CenterPower Apps, Power Automate, Power BI and Copilot Studio, with per-user and capacity-based options.
View Microsoft Power PlatformLicences are only part of the cost. Implementation covers scoping, configuration, permissions and approvals. Data migration moves your customers, suppliers, items and balances from the old system, and its cost depends more on the state of your data than its volume.
Add-ons from Microsoft AppSource and integrations with ecommerce, payroll or reporting tools can add licence and development costs. Training and ongoing support keep your team confident after go-live and cover Microsoft's twice-yearly release waves.
Our articles on pricing, licensing and the cost of ERP.
1 February 2024Understanding Microsoft Dynamics 365 Business Central PricingRead the article 
26 February 2024Understanding ERP Pricing: A Comprehensive Guide for BusinessesRead the article 
20 December 2023Understanding the Cost of ERP Solutions: Factors to ConsiderRead the article 
22 February 2024Understanding Power Automate Pricing: A Comprehensive GuideRead the article Tell us which applications you're considering, how many full and light users you expect and what you're moving from. We'll come back with a licence mix and an estimate for the implementation.
Most Dynamics 365 applications are licensed per named user, per month. People who work in the system every day need a full licence, while people who mainly read information and approve requests can often use a cheaper Team Members licence. A few products, such as Dynamics 365 Customer Insights, are licensed per tenant instead.
It depends on the applications and the mix of users. At Microsoft UK list price, Business Central Essentials is around £59.40 per full user per month and Premium around £84.80, while Dynamics 365 Sales Professional is around £52.80 and Sales Enterprise around £76.70. Microsoft sets these prices and reviews them periodically, so confirm current rates before you budget.
No. Team Members is a paid, limited-use licence for people who read information and make selected approvals or updates under Microsoft's use rights. It is much cheaper than a full licence, but it is not a substitute for one.
In Dynamics 365 CRM, the first application a user is licensed for is charged at the full base price. Additional qualifying applications for the same user are charged at a reduced attach rate, so a salesperson who also needs Customer Service doesn't pay for two full licences.
Yes. They are licensed separately but connect, so finance and operations in Business Central can share customer, order and invoice information with sales and service teams in Dynamics 365 CRM.
Implementation, data migration, add-ons from Microsoft AppSource, integrations, training and ongoing support. These are one-off or recurring partner costs rather than Microsoft licence fees, and they often depend more on your processes and data quality than on the number of users.
