User help and issue resolution
A clear route for questions and problems, so issues are logged, prioritised and resolved rather than worked around.
Dynamics 365 support
Microsoft Dynamics 365 support
UK support for Dynamics 365 CRM, Business Central and Power Platform. Whether you need one-off help or an ongoing managed service, we keep your system running well and your team confident using it.
Dynamics 365 support that looks after your set-up, not just the software
Going live is only the start. Users change roles, processes evolve, Microsoft releases updates and new reporting needs appear every quarter. Without the right support, small issues build up, people drift back to spreadsheets and the system delivers less than it should.
Our Dynamics 365 support covers the day-to-day help your team needs and the longer-term improvements that keep the system aligned with how your business works. We support systems we implemented and systems built by other partners.
What our Dynamics 365 support covers
Practical help for the people using Dynamics 365 every day, and for the people responsible for it.
System administration
Users, security roles, teams, business units and licence assignments kept tidy as people join, move and leave.
Microsoft update management
We review each release, test it against your configuration and prepare your team before changes reach your live environment.
Configuration changes
New fields, forms, views, dashboards and business rules added as your processes change.
Integrations
Connections to Microsoft 365, Outlook, Teams, Power BI and third-party systems monitored and fixed when something breaks.
Health checks
Regular reviews of performance, data quality, storage and unused customisations, with clear recommendations.
Training
Role-based training for new starters and refresher sessions when features or processes change.
Improvements and Copilot
Help adopting new capabilities, including Copilot and automation, where they genuinely save your team time.
Apps we support
Support across the Microsoft Dynamics 365 family
One support partner for your CRM, ERP and the Power Platform apps that connect them.
Dynamics 365 Sales
Pipelines, forecasts, lead routing and sales reporting.
Dynamics 365 Customer Service
Cases, queues, service levels and knowledge articles.
Dynamics 365 Field Service
Work orders, scheduling, mobile and asset records.
Dynamics 365 Customer Insights
Customer journeys, segments, emails and consent.
Microsoft Dynamics 365 Business Central
Finance, purchasing, stock, month-end and reporting.
Microsoft Power Platform
Power Apps, Power Automate flows and Power BI reports.
When businesses look for a new Dynamics 365 support partner
The situations we're most often asked to help with.
Your current partner isn't responsive
Tickets sit open, changes take months and nobody explains what's happening. We review your set-up and take over support.
The implementation never quite finished
Features were left half-built or processes never matched how you work. We unpick what's there and finish the job properly.
Adoption has dropped
Users have gone back to spreadsheets and email. We find out why, fix the friction and retrain the team.
Your in-house expert has left
The person who knew the system has moved on. We document your set-up and become your team's go-to support.
Try Business Central in an environment built around your business
Most trials drop you into a generic demo company that looks nothing like the way you actually work. Ours doesn't. We configure your free trial around your business and the use case you care about, so you and your team can test real scenarios with data and processes you recognise.
It starts with a short questionnaire about your industry, your current systems and what you want to prove out. Once that's back with us, your tailored trial can usually be made available within a few working days. Prefer a guided walkthrough first? A standard demo is still on the table - just tell us which you'd like.
Tell us about your business
Complete a short questionnaire covering your industry, processes and the things you most want to test.
We configure your trial
We set up a Business Central environment around your use case, so you're not clicking through a generic demo company.
You're up and running in days
Your tailored trial is typically ready within a few working days of the questionnaire coming back to us.
Enquiry form
Get the Dynamics 365 support you need
Tell us which Dynamics 365 apps you use, who implemented them and what you need help with, and we'll come back with the right support option.
FAQ
Frequently asked questions
It covers the help you need once Dynamics 365 is live: answering user questions, fixing issues, managing users and security roles, testing Microsoft's updates, improving reports and forms, looking after integrations and training new starters.
We support Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, Dynamics 365 Customer Insights, Microsoft Dynamics 365 Business Central and Microsoft Power Platform solutions built around them.
Microsoft supports the platform itself. A support partner looks after your set-up: the configuration, customisations, data, integrations and processes that make Dynamics 365 work for your business, and the people using it every day.
Yes. We start with a review of your current set-up so we understand how it was built, then agree what support you need and pick up from there.
Microsoft releases two major updates to Dynamics 365 each year, alongside smaller updates. We review what's changing, test it against your configuration and help your team prepare before changes reach your live environment.
Yes. Some businesses need help with a single issue or project, others want an ongoing managed service. Tell us what you need and we'll suggest the right option.