Improve the management, efficiency and visibility of your field service operations with Dynamics 365. Compatible with both iOS, Android and Windows devices, the platform provides real-time support for service agents on a job, while automations ensure all jobs are managed effectively and customers are kept up to date, improving overall customer satisfaction.
Discover how Microsoft Dynamic 365 Business Central works
Dynamics 365 Field Service at a glance
Increase customer visibility
Dynamics 365 lets you set up automated reminders and notifications on a field agent’s time of arrival, while the customer portal - which can be built with Microsoft Power Apps – offers a real-time view of the agent’s location on the day. Afterwards, you can even follow up with an automated survey send, which helps inform performance and customer satisfaction.
Offer on-the-job support
With Dynamics 365 Guides, you can create step-by-step instructions to help field agents solve problems in real-time. And for those jobs that require more information, you can just ask the AI tool, Copilot, to search through manuals or documents to find a specific answer and resolve issues faster.
Enhance work order management
Efficiency extends to the office, with Copilot on hand to quickly identify, surface summaries and answer questions about specific work orders. Plus, you can even ask it to draft a response to customers in Outlook, including key details and next steps to resolve their query.
Why your business needs an ERP
82%
of businesses are utilising an ERP
1 in 5
businesses are dissatisfied with their current ERP
96%
of businesses say using an ERP has contributed to achieving business outcomes
Data is from a recent survey we commissioned in December 2024
Phillips Corporation moved from legacy systems to Dynamics 365 Field Service and are already seeing an increase in operational efficiency and accuracy of field resources.
Now it’s your turn. Find out how Dynamics 365 can impact your business
Whether you’ve got your sights set on the solution and you’d like to see it in action, or you still have a few questions, fill out this quick form and our expert team will be back in touch to support you.
What types of businesses use Dynamics 365 Field Service?
Dynamics 365 Field Service is used by organisations that provide installations, maintenance, repairs, or inspections at customer sites. Common industries include manufacturing, utilities, facilities management, healthcare, and equipment maintenance, where coordinating technicians and service visits is critical.
What problems does Dynamics 365 Field Service solve?
Dynamics 365 Field Service helps businesses improve first‑time fix rates, reduce travel time, optimise technician schedules, and gain better visibility into field operations. It enables teams to manage work orders, track assets, and keep customers informed throughout the service process.
Does Dynamics 365 Field Service include a mobile app?
Yes. Dynamics 365 Field Service includes a mobile application that allows technicians to view schedules, update work orders, capture notes, and access customer and asset information while working in the field. The mobile app supports onsite service delivery and technician productivity.
Can Dynamics 365 Field Service work offline?
Dynamics 365 Field Service is designed to support mobile workers, including scenarios where connectivity may be limited. The application combines mobility and workflow automation to help technicians continue working onsite and sync data when connectivity is available.
How does Dynamics 365 Field Service handle scheduling and dispatch?
The solution includes scheduling and dispatch tools that help organisations assign the right technician to the right job. Scheduling capabilities are designed to reduce travel time, optimise resource utilisation, and improve customer appointment accuracy.
Can Dynamics 365 Field Service integrate with other Microsoft systems?
Yes. Dynamics 365 Field Service is part of the wider Dynamics 365 platform and integrates with other Microsoft business applications. This allows organisations to connect field service operations with customer data, financial systems, and reporting tools for better end‑to‑end visibility.
Is Dynamics 365 Field Service suitable for UK businesses?
Yes. Dynamics 365 Field Service is used by organisations in the UK to manage onsite service operations. Working with a UK‑based Dynamics partner helps ensure the solution is implemented in line with local business requirements and support expectations.
Do you provide implementation and support for Dynamics 365 Field Service?
Dynamics Apps provides implementation and support services for Dynamics 365 Field Service, helping businesses configure the solution, onboard users, and get value from their field service investment. This includes guidance on setup, best practices, and ongoing optimisation.
How do we get started with Dynamics 365 Field Service?
Getting started with Dynamics 365 Field Service typically begins with a discussion about your service operations, technician workflows, and scheduling requirements. From there, a tailored implementation approach can be defined to ensure the solution supports your business goals.
