Empower your field teams and transform your operations through data and automation.
Improve the management, efficiency and visibility of your field service operations with Dynamics 365. Compatible with both iOS, Android and Windows devices, the platform provides real-time support for service agents on a job, while automations ensure all jobs are managed effectively and customers are kept up to date, improving overall customer satisfaction.
Dynamics 365 lets you set up automated reminders and notifications on a field agent's time of arrival, while the customer portal - which can be built with Microsoft Power Apps - offers a real-time view of the agent's location on the day. Afterwards, you can even follow up with an automated survey send, which helps inform performance and customer satisfaction.
With Dynamics 365 Guides, you can create step-by-step instructions to help field agents solve problems in real-time. And for those jobs that require more information, you can just ask the AI tool, Copilot, to search through manuals or documents to find a specific answer and resolve issues faster.
Efficiency extends to the office, with Copilot on hand to quickly identify, surface summaries and answer questions about specific work orders. Plus, you can even ask it to draft a response to customers in Outlook, including key details and next steps to resolve their query.
Data is from a recent survey we commissioned in December 2024. Click here to view
of businesses are utilising an ERP
businesses are dissatisfied with their current ERP
of businesses say using an ERP has contributed to achieving business outcomes
G&J Pepsi uses Field Service to improve their service performance, increasing first-time fix rates.
Get started todayWhether you've got your sights set on the solution and you'd like to see it in action, or you still have a few questions, fill out this quick form and our expert team will be back in touch to support you.
