1. Order
Capture the customer order accurately.
Finance
The order to cash process
How the order to cash process works, where it slows down and how connected systems help you get paid faster.
What order to cash means
Order to cash (O2C) is everything that happens between a customer placing an order and the business receiving payment. It spans sales, credit control, fulfilment, invoicing and collections.
Because it crosses so many teams, delays in one step hold up cash for the whole business. Joining the steps up in one system is usually the fastest way to improve it.
The order to cash process step by step
The stages from order to payment.
2. Credit check
Confirm the customer can pay before committing.
3. Fulfil
Pick, pack and ship or deliver the service.
4. Invoice
Bill promptly and correctly.
5. Collect
Chase and receive payment.
6. Reconcile and report
Apply cash and track days sales outstanding.
Try Business Central in an environment built around your business
Most trials drop you into a generic demo company that looks nothing like the way you actually work. Ours doesn't. We configure your free trial around your business and the use case you care about, so you and your team can test real scenarios with data and processes you recognise.
It starts with a short questionnaire about your industry, your current systems and what you want to prove out. Once that's back with us, your tailored trial can usually be made available within a few working days. Prefer a guided walkthrough first? A standard demo is still on the table - just tell us which you'd like.
Tell us about your business
Complete a short questionnaire covering your industry, processes and the things you most want to test.
We configure your trial
We set up a Business Central environment around your use case, so you're not clicking through a generic demo company.
You're up and running in days
Your tailored trial is typically ready within a few working days of the questionnaire coming back to us.
Enquiry form
Get in touch
Tell us where your order to cash process slows down and we'll show you how Business Central could help.
FAQ
Frequently asked questions
Order capture, credit check, fulfilment, invoicing, collections and cash application.
Quote to cash starts earlier, including quoting and contract steps before the order.
Common measures include days sales outstanding, invoice accuracy and the time from order to invoice.
Running sales, stock, invoicing and collections in one system, such as Business Central, removes hand-offs and re-keying.