A centralised view of IT services and users
Dynamics 365 stores tickets, incidents, change requests, asset data and communication in one place so IT teams always have the information they need.
Dynamics 365 CRM
Dynamics 365 for ITConnect systems, teams and service operations in one platform
Strengthen IT service delivery, improve visibility and streamline technology operations with Microsoft Dynamics 365.
Overview
Why IT organisations need Dynamics 365
IT teams manage complex environments that require fast response times, clear communication and reliable data. Dynamics 365 brings your tools, processes and teams together to support better service delivery.
IT departments and service providers face constant pressure to maintain uptime, secure systems, support users and manage an expanding technology estate. Many teams rely on a mixture of ticketing systems, spreadsheets, monitoring tools and manual workflows. This creates delays, duplicated work and poor visibility across IT operations.
Microsoft Dynamics 365 CRM centralises IT service data, asset information, user interactions, workflows and reporting into one connected platform. Automation helps reduce manual tasks while real time dashboards give IT leaders a clear picture of performance, risks and capacity. With Dynamics 365, IT teams can resolve issues faster, improve communication with users and support long term digital transformation more effectively.
Benefits
The benefits that help IT teams work smarter
Discover how Dynamics 365 enhances IT operations, service management and business alignment.
Automate repeated and routine IT tasks
Automate password reset requests, approvals, change workflows, follow ups and system notifications which reduces manual admin and speeds up resolution times.
Real time insight for better planning
Dashboards show ticket volumes, response metrics, asset performance, change activity and service trends which support better resourcing and problem management.
Security and compliance aligned to IT governance
Dynamics 365 supports strong access control, secure data handling and detailed audit trails which help IT teams maintain governance and protect sensitive information.
CRM stats
Why your IT business needs a CRM
Data taken from a survey we commissioned in December 2024. Click here to view
0%
of businesses are utilising a CRM
0%
of businesses are planning to invest in AI or automation tools
0%
of businesses say using a CRM contributes to increasing customer retention
Capabilities
How Dynamics 365 empowers IT, support and technical teams
Dynamics 365 supports the full IT function including support desks, infrastructure teams, developers, project managers and technology leadership.
The capabilities of Dynamics 365 extend across key areas of IT work:
01
IT Service Management
Track incidents, service requests and changes with structured processes that ensure faster resolution and reliable service delivery.
Why choose us
Why IT organisations choose Dynamics 365
Flexible enough for internal IT, MSPs and technology service providers
Dynamics 365 can be tailored for internal corporate IT departments, large IT service providers or specialist technology teams.
Integrates with essential IT tools
Dynamics 365 connects with Microsoft 365, Power BI, the Power Platform and external monitoring or support tools through APIs which helps teams unify their ecosystem.
Supports hybrid and remote teams
IT staff can access information from any location and update tasks or incidents while working on the move.
Improves service quality and user satisfaction
Automated workflows, clear communication and complete visibility help reduce resolution times and prevent recurring issues.
Strengthens IT governance and security
Role based access, strong encryption and detailed audit trails help organisations maintain compliance and protect systems.
Download our report
The Dynamics of Success
Get a better understanding of the benefits of using a CRM system - allowing businesses like yours to overcome fragmented systems and disconnected workflows. Don't just read about them either, our report provides you with actionable insights and practical recommendations so that you can begin to make data-led decisions.
Download report
Case studies
How other businesses have benefitted from Dynamics 365
SHI Cryogenics
SHI Cryogenics reduced their product turnaround times from two months to two weeks, whilst increasing their sales and service revenues.
Get started todayLooking at Dynamics 365 CRM beyond it? See the full Dynamics 365 CRM overview for features and how implementation works, compare Dynamics 365 CRM pricing per user, or see how the Customer Engagement applications fit together.
Enquiry form
Transform your IT operations with Dynamics 365
Effective IT management depends on accurate information, efficient workflows and strong communication. Dynamics 365 brings your processes and teams together so you can support your organisation with confidence. To learn more about Dynamics 365 for IT, get in touch via this short form.
FAQ
Frequently asked questions
It is a connected platform that helps IT teams manage service requests, projects, assets and communication in one system.
Yes. It provides full incident, request and change management capabilities.
It can scale for both in house IT departments and outsourced IT service providers.
Yes. Hardware, software and configuration items can be recorded and monitored.
It can track software usage, renewals and allocation across departments.
The familiar Microsoft interface makes adoption straightforward for most IT professionals.
