A unified view of supply chain activity
Dynamics 365 stores customer details, shipment data, fleet activity, warehouse records and delivery status in one place which helps improve decision making.
Dynamics 365 CRM
Dynamics 365 for LogisticsConnect fleets, warehouses and supply chain operations in one platform
Improve delivery performance, optimise inventory and streamline logistics operations with Microsoft Dynamics 365 for logistics providers.
Overview
Why logistics businesses need Dynamics 365
Logistics relies on speed, accuracy and clear visibility. Dynamics 365 brings your fleet, warehouse and supply chain operations together so your teams can work more efficiently.
Logistics organisations must coordinate fast moving operations such as inventory control, transport scheduling, fleet performance, warehouse activity, customer communication and compliance reporting. Many teams still work with disconnected systems which creates delays, duplication and a lack of real time visibility. This affects delivery accuracy, operational efficiency and customer satisfaction.
Microsoft Dynamics 365 CRM centralises transport data, warehouse records, customer information and financial insight in one secure platform. Automation reduces manual work and real time dashboards help teams monitor stock levels, track deliveries and identify issues more quickly. With everything connected, logistics businesses can operate more efficiently and respond faster to both customer needs and operational challenges.
Benefits
The benefits that help logistics teams work smarter
Learn how Dynamics 365 helps logistics organisations improve efficiency and delivery performance.
Automate time consuming logistics tasks
Automate shipment notifications, stock level alerts, route planning updates, warehouse tasks, invoicing and compliance documentation.
Real time insight for improved forecasting
Dashboards reveal transport performance, stock levels, route efficiency, delivery times, warehouse productivity and cost trends.
Security and compliance designed for logistics
Dynamics 365 includes enterprise grade protection, controlled access, secure data handling and audit trails which help logistics teams meet regulatory expectations.
CRM stats
Why your logistics business needs a CRM
Data taken from a survey we commissioned in December 2024. Click here to view
0%
of businesses are utilising a CRM
0%
of businesses are planning to invest in AI or automation tools
0%
of businesses say using a CRM contributes to increasing customer retention
Capabilities
How Dynamics 365 empowers warehouse, fleet and supply chain teams
Dynamics 365 supports the entire logistics process from pickup to final delivery while improving operational flow and communication.
The capabilities of Dynamics 365 extend across core logistics functions:
01
Transport & Fleet Management
Track vehicles, optimise routes, monitor driver performance and manage delivery schedules to improve on time delivery.
Why choose us
Why logistics organisations choose Dynamics 365
Flexible for small logistics firms and large global operators
Dynamics 365 can be configured for transport companies, freight forwarders, distribution centres, couriers and last mile services.
Integrates with existing logistics systems
The platform connects with Microsoft 365, Power BI and external tools such as telematics platforms, TMS or WMS systems through APIs.
Supports mobile and field based teams
Drivers, warehouse teams and field staff can access tasks, update statuses and communicate using mobile devices.
Improves delivery accuracy and operational flow
Better visibility and automation help reduce errors, avoid delays and increase delivery success rates.
Protects sensitive operational data
Enterprise level security ensures that customer, transport and warehouse information is stored securely.
Download our report
The Dynamics of Success
Get a better understanding of the benefits of using a CRM system - allowing businesses like yours to overcome fragmented systems and disconnected workflows. Don't just read about them either, our report provides you with actionable insights and practical recommendations so that you can begin to make data-led decisions.
Download report
Case studies
How other businesses have benefitted from Dynamics 365
SHI Cryogenics
SHI Cryogenics reduced their product turnaround times from two months to two weeks, whilst increasing their sales and service revenues.
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Transform your logistics operations with Dynamics 365
Logistics operations depend on clear visibility and efficient coordination. Dynamics 365 helps you manage deliveries, warehouses and customer communication with greater confidence. To learn more about Dynamics 365 for logistics, get in touch via this short form.
FAQ
Frequently asked questions
It is a connected platform that helps logistics teams manage transport, warehousing, orders and communication in one system.
Yes. It connects to external systems using APIs and Microsoft integration tools.
It can integrate with telematics and route optimisation tools to track vehicle performance.
Yes. Staff can record stock movement, update tasks and access information from handheld devices.
Yes. It scales from small local operators to large multi site logistics networks.
It can send automatic notifications to customers as shipments move through key stages.
Better visibility, automation and guided tasks help reduce mistakes and improve productivity.
The familiar Microsoft interface helps teams adopt it quickly with workflows configured to logistics needs.
