Unified business operations
Business Central connects policy administration, claims, finance, underwriting data and customer records in one environment. This gives every team clear visibility and supports quicker handovers.
Dynamics 365 Business Central
Business Central for insurance
Business Central for the insurance industry
The ERP system that helps insurers streamline operations, improve visibility and support profitable growth. Bring underwriting, policy administration, claims handling, finance and customer data together in one modern platform.
Overview
Why insurance businesses need Microsoft Dynamics 365 Business Central
Disconnected systems slow down policy processing, limit visibility and create manual work for teams. Business Central brings your core operations, finance and customer information together, which helps insurers work with more accuracy and agility.
Dynamics 365 Business Central is a complete ERP system for insurance businesses. It manages financials, reporting, customer data, policy-related workflows and operational processes in one place. You can remove the time spent switching between multiple systems and work within a single platform that includes smart recommendations, automation and Microsoft-grade security. If you want to see what a dedicated ERP can do for your insurance business, keep reading.
Benefits
Meet Business Central: An ERP built for modern insurance
A purpose-built ERP helps insurance businesses operate with accuracy, transparency and efficiency. Here is how Business Central supports this.
Improved decision making
With dashboards, reporting and predictive insights, teams can spot trends and risk indicators earlier. Reports show that insurers who use data-driven decision-making can improve claims accuracy and reduce operational costs by up to 15% in the first year. This shows the value of having real-time information in one system.
Scalability
Insurance businesses grow and change frequently. Business Central supports expansion through flexible licensing, secure cloud hosting and seamless integration with Microsoft 365. Whether you are managing more policies, adding new products or entering new markets, the platform scales with you.
Cost efficiency
Automated workflows reduce time spent on repetitive tasks such as reconciliations, reporting and document routing. Recent studies show that cloud-based ERP platforms can reduce operational IT spend by up to 30% within two years, which makes Business Central a practical investment for insurers seeking better cost control.
Regulatory compliance
Insurance businesses must follow strict financial and data regulations. Business Central supports compliance with precise audit trails, secure data controls and accurate reporting tools. It gives teams a reliable way to maintain consistency across the entire policy and claims lifecycle.
ERP stats
Why your insurance business needs an ERP
Data taken from a survey we commissioned in December 2024. Click here to view
0%
of businesses are utilising an ERP
0 in 0
businesses are dissatisfied with their current ERP
0%
of businesses say using an ERP has contributed to achieving business outcomes
Capabilities
ERP designed for the insurance industry
Insurance teams manage large volumes of data, regulatory pressure and time-sensitive processes. Dynamics 365 Business Central helps simplify these demands by bringing operational, financial and customer records together. It supports every part of the insurance lifecycle, from underwriting to claims and renewal.
01
Policy and customer management
Business Central provides a connected view of customer and policy data. This makes it easier for teams to manage renewals, track policy history and respond to enquiries quickly, which improves the experience for customers and broker partners.
Insurance businesses need systems that support accuracy, efficiency and compliant growth. Business Central brings your financial, customer and operational data together so your teams can work with more clarity and confidence.
Business Central for insurance
Why choose us
Key ways insurers use Business Central
Automated financial workflows
Business Central helps insurers automate reconciliations, billing, journals and reporting tasks. This reduces manual work and improves financial accuracy, which is essential for compliance and audit readiness.
Claims processing
Teams can monitor claim status, documents, financial impact and customer communication in one system. This helps reduce delays and supports fair and timely resolutions.
Audit and compliance control
With built-in audit trails and secure user permissions, insurers can maintain strong regulatory discipline. This is particularly valuable for complying with FCA reporting requirements.
Broker and partner management
Business Central helps insurers manage relationships with brokers and business partners by tracking performance, communication and commission structures in a central system. This improves transparency and supports stronger commercial outcomes.
Data-driven insights
Leaders gain access to real-time dashboards that show profitability, claims ratios, policy trends and operational performance. This helps insurers make smarter decisions about pricing, risk and customer retention.
Watch
Discover how Microsoft Dynamic 365 Business Central works
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The Dynamics of Success
Get a better understanding of the benefits of using a CRM system - allowing businesses like yours to overcome fragmented systems and disconnected workflows. Don't just read about them either, our report provides you with actionable insights and practical recommendations so that you can begin to make data-led decisions.
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Try Business Central in an environment built around your business
Most trials drop you into a generic demo company that looks nothing like the way you actually work. Ours doesn't. We configure your free trial around your business and the use case you care about, so you and your team can test real scenarios with data and processes you recognise.
It starts with a short questionnaire about your industry, your current systems and what you want to prove out. Once that's back with us, your tailored trial can usually be made available within a few working days. Prefer a guided walkthrough first? A standard demo is still on the table - just tell us which you'd like.
Tell us about your business
Complete a short questionnaire covering your industry, processes and the things you most want to test.
We configure your trial
We set up a Business Central environment around your use case, so you're not clicking through a generic demo company.
You're up and running in days
Your tailored trial is typically ready within a few working days of the questionnaire coming back to us.
Sector challenges
What actually goes wrong in insurance
These are the problems that come up again and again when we talk to insurance businesses about their systems. If two or three of them sound familiar, the issue is usually structural rather than a matter of trying harder with the current setup.
01Client money has to be provably separate
Insurance broking firms handling client money under FCA rules need segregation, reconciliation and a clear audit trail. A general ledger that treats it as ordinary cash creates a compliance problem, not just a reporting one.
02Commission is calculated outside the ledger
Commission by insurer, by scheme, by producer and net of clawback is often modelled in spreadsheets, then journalled in. The calculation and the accounts are never quite the same thing.
03Insurer statements are reconciled line by line
Matching bordereaux to policies and to cash received is repetitive, high-volume work that consumes finance capacity every month.
04The policy system and the finance system disagree
Policy administration holds the transaction, finance holds the money, and reconciling them relies on exports and manual matching.
Use case scenarios
How insurance businesses put it to work
Three situations that reflect the patterns we see most often in insurance. Each one describes a type of business, the problem it started with and what changed once Business Central was set up around it.
These are anonymised, illustrative scenarios built from common patterns in the sector. They aren't customer stories, and no figures here are attributed to any individual organisation.
01
Commercial insurance broker, around 70 staff
Illustrative scenario- The situation
- Client money reconciliation was produced monthly in a spreadsheet, and evidencing it for an audit meant reassembling working papers.
- What changed
- Separate bank accounts and control accounts were configured with a defined reconciliation process posted through the ledger and reportable at any date.
- The difference
- The reconciliation position is available on demand rather than compiled, and audit evidence comes out of the system rather than out of a folder.
02
Specialist MGA with multiple insurer relationships
Illustrative scenario- The situation
- Commission splits differed by insurer and scheme and were calculated in a spreadsheet that only two people fully understood.
- What changed
- Commission rules were held against insurer and scheme records so earned commission posts as transactions are recorded, with clawback handled as its own posting.
- The difference
- Commission income is a ledger balance rather than a calculation, and the finance team isn't dependent on one person's spreadsheet.
03
Broking group formed through acquisition, four trading entities
Illustrative scenario- The situation
- Each acquired business kept its own accounting system and chart of accounts, so group reporting was a monthly consolidation exercise.
- What changed
- Entities were migrated onto one Business Central tenant with a common chart of accounts, dimensions for branch and scheme, and intercompany posting.
- The difference
- Group results are produced from one system, and acquisitions can be brought onto the same structure rather than added to the consolidation spreadsheet.
Pricing context
What it costs for a insurance business
Licensing is published and predictable. Implementation isn't, because it depends on what you ask the system to do. Here's the licence position, then the things that genuinely move the number in this sector.
Team Members
£6.20per user / month
Read, approve, enter time and expenses. No full transactional access
Essentials
£61.50per user / month
Finance, sales, purchasing, projects, basic stock and warehousing
Premium
£84.60per user / month
Everything in Essentials plus manufacturing and service management
Microsoft UK list prices, per user per month on an annual subscription, correct at the time of writing. Check the current figure on Microsoft's pricing page.
Which licence you'll need
Insurance businesses typically run Business Central Essentials for finance, since manufacturing and service management add nothing here. The licensing question that matters more is how many finance and operations users genuinely need a full seat versus a Team Members licence for approvals and enquiry.
What moves the implementation cost
- Client money segregation, control accounts and reconciliation reporting
- Commission calculation rules across insurers, schemes and producers
- Integration with the policy administration or broking platform
- Multi-entity structures created by acquisition
- FCA reporting requirements and the audit trail expected around them
The finance system is rarely the whole answer in insurance. The sensible scope is finance, client money, commission and consolidation, with the policy platform kept as the system of record for policies and integrated rather than replaced.
Enquiry form
Strengthen your insurance operations with a modern ERP
To learn more about Business Central, or to see how it works for insurance, get in touch via this short form.
FAQ
Frequently asked questions
Business Central is an ERP system that helps insurers manage financials, operational workflows, reporting, customer data and policy-related processes in one platform.
Yes. Business Central supports integrations through APIs and Microsoft Power Platform, which makes it easier to connect with PAS, CRM or claims solutions.
The system provides clear audit trails, financial accuracy tools and secure user access controls, which help insurers meet FCA and financial reporting requirements.
Yes. Automation and real-time reporting help reduce manual work and improve financial visibility, which supports better cost control.
Business Central scales easily, so it suits insurers that are expanding their product range, customer base or operational footprint.
Yes. It includes features for multi-entity financials, consolidated reporting and shared data structures.
It provides a connected view of claim records, documents and financial data, which helps teams work more quickly and with greater accuracy.
Yes. Teams can track renewal dates, customer history and communication in one system, which supports better retention.
Business Central is hosted on Microsoft Azure, which includes enterprise-grade security, encryption and role-based access control.
Yes. Business Central works naturally with Outlook, Teams, Excel and SharePoint, which helps teams collaborate more effectively.
Looking at Business Central beyond insurance? See the full Dynamics 365 Business Central overview for features, pricing considerations and how implementation works, or read our guide to choosing a Business Central partner.