Business Central for the insurance industry

The ERP system that helps insurers streamline operations, improve visibility and support profitable growth. Bring underwriting, policy administration, claims handling, finance and customer data together in one modern platform.

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Why insurance businesses need Microsoft Dynamics 365 Business Central

Disconnected systems slow down policy processing, limit visibility and create manual work for teams. Business Central brings your core operations, finance and customer information together, which helps insurers work with more accuracy and agility.

Dynamics 365 Business Central is a complete ERP system for insurance businesses. It manages financials, reporting, customer data, policy‑related workflows and operational processes in one place. You can remove the time spent switching between multiple systems and work within a single platform that includes smart recommendations, automation and Microsoft‑grade security. If you want to see what a dedicated ERP can do for your insurance business, keep reading.

Meet Business Central: An ERP built for modern insurance

A purpose‑built ERP helps insurance businesses operate with accuracy, transparency and efficiency. Here is how Business Central supports this.

Unified business operations

Business Central connects policy administration, claims, finance, underwriting data and customer records in one environment. This gives every team clear visibility and supports quicker handovers.

Improved decision making

With dashboards, reporting and predictive insights, teams can spot trends and risk indicators earlier. Reports show that insurers who use data‑driven decision-making can improve claims accuracy and reduce operational costs by up to 15% in the first year. This shows the value of having real‑time information in one system.

Scalability

Insurance businesses grow and change frequently. Business Central supports expansion through flexible licensing, secure cloud hosting and seamless integration with Microsoft 365. Whether you are managing more policies, adding new products or entering new markets, the platform scales with you.

Cost efficiency

Automated workflows reduce time spent on repetitive tasks such as reconciliations, reporting and document routing. Recent studies show that cloud‑based ERP platforms can reduce operational IT spend by up to 30% within two years, which makes Business Central a practical investment for insurers seeking better cost control.

Regulatory compliance

Insurance businesses must follow strict financial and data regulations. Business Central supports compliance with precise audit trails, secure data controls and accurate reporting tools. It gives teams a reliable way to maintain consistency across the entire policy and claims lifecycle.

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Discover how Microsoft Dynamic 365 Business Central works

Why your business needs an ERP

82%

of businesses are utilising an ERP

1 in 5

businesses are dissatisfied with their current ERP

96%

of businesses say using an ERP has contributed to achieving business outcomes

Data taken from a survey we commissioned in December 2024

ERP designed for the insurance industry

Insurance teams manage large volumes of data, regulatory pressure and time‑sensitive processes. Dynamics 365 Business Central helps simplify these demands by bringing operational, financial and customer records together. It supports every part of the insurance lifecycle, from underwriting to claims and renewal.

Policy and customer management

Business Central provides a connected view of customer and policy data. This makes it easier for teams to manage renewals, track policy history and respond to enquiries quickly, which improves the experience for customers and broker partners.

Financial management and reporting

Insurers work with margin‑sensitive products. Business Central gives teams accurate financial data across premiums, claims, expenses and forecasting. This helps leaders understand performance and plan with confidence.

Claims handling

Efficient claims management is essential for customer trust. Business Central helps teams track cases, coordinate data and spot anomalies earlier. This supports quicker processing and more consistent outcomes for customers.

Key ways insurers use Business Central

Automated financial workflows

Business Central helps insurers automate reconciliations, billing, journals and reporting tasks. This reduces manual work and improves financial accuracy, which is essential for compliance and audit readiness.

Claims processing

Teams can monitor claim status, documents, financial impact and customer communication in one system. This helps reduce delays and supports fair and timely resolutions.

Audit and compliance control

With built‑in audit trails and secure user permissions, insurers can maintain strong regulatory discipline. This is particularly valuable for complying with FCA reporting requirements.

Broker and partner management

Business Central helps insurers manage relationships with brokers and business partners by tracking performance, communication and commission structures in a central system. This improves transparency and supports stronger commercial outcomes.

Data‑driven insights

Leaders gain access to real‑time dashboards that show profitability, claims ratios, policy trends and operational performance. This helps insurers make smarter decisions about pricing, risk and customer retention.

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Download our report

The Dynamics of Success

Get a better understanding of the benefits of using a CRM system - allowing businesses like yours to overcome fragmented systems and disconnected workflows. Don't just read about them either, our report provides you with actionable insights and practical recommendations so that you can begin to make data-led decisions.

the-dynamics-of-success-report-download-1

Download our report

The Dynamics of Success

Get a better understanding of the benefits of using a CRM system - allowing businesses like yours to overcome fragmented systems and disconnected workflows. Don't just read about them either, our report provides you with actionable insights and practical recommendations so that you can begin to make data-led decisions.

the-dynamics-of-success-report-download-1

Strengthen your insurance operations with a modern ERP

Insurance businesses need systems that support accuracy, efficiency and compliant growth. Business Central brings your financial, customer and operational data together so your teams can work with more clarity and confidence.

To learn more about Business Central, or to see how it works for insurance, get in touch via this short form.

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Frequently asked questions

What is Business Central for insurance?

Business Central is an ERP system that helps insurers manage financials, operational workflows, reporting, customer data and policy‑related processes in one platform.

Can Business Central integrate with policy administration systems?

Yes. Business Central supports integrations through APIs and Microsoft Power Platform, which makes it easier to connect with PAS, CRM or claims solutions.

How does Business Central support insurance compliance?

The system provides clear audit trails, financial accuracy tools and secure user access controls, which help insurers meet FCA and financial reporting requirements.

Can Business Central help reduce operational costs for insurers?

Yes. Automation and real‑time reporting help reduce manual work and improve financial visibility, which supports better cost control.

Is Business Central suitable for growing insurance businesses?

Business Central scales easily, so it suits insurers that are expanding their product range, customer base or operational footprint.

Does Business Central support multi‑entity insurance businesses?

Yes. It includes features for multi‑entity financials, consolidated reporting and shared data structures.

How does Business Central improve claims processing?

It provides a connected view of claim records, documents and financial data, which helps teams work more quickly and with greater accuracy.

Can insurance teams manage renewals with Business Central?

Yes. Teams can track renewal dates, customer history and communication in one system, which supports better retention.

Is Business Central secure enough for insurance data?

Business Central is hosted on Microsoft Azure, which includes enterprise‑grade security, encryption and role‑based access control.

Does Business Central work with Microsoft 365 tools used by insurers?

Yes. Business Central works naturally with Outlook, Teams, Excel and SharePoint, which helps teams collaborate more effectively.