An ERP for hotels: a modern ERP for the hospitality sector

Improve operational efficiency, strengthen financial control and create a connected view of your hotel business with Microsoft Dynamics 365 Business Central.

Talk to an expert

business-tools-for-hotels

Why hotels choose Dynamics 365 Business Central

When hotel systems do not talk to each other, operations become harder to manage. Business Central brings financial and operational data together, helping hotels improve planning, revenue visibility and service delivery from one place.

Dynamics 365 Business Central is a complete finance and operations system for the hotel sector. It gives teams a connected platform to manage finances, procurement, inventory, maintenance, projects, multi‑property reporting and more. Hotels can replace multiple disconnected tools with one system that includes embedded intelligence and enterprise‑grade capabilities.
If you want to understand what an ERP built for hotels can do, keep reading.

Meet Business Central: an ERP designed for hotel operations

A hotel‑ready ERP changes how hospitality teams manage their day-to-day operations and long‑term financial planning. Here is how it helps.

Unified operations

Business Central centralises finance, purchasing, rooms revenue data, service operations and reporting. This gives hotel teams a single view of business performance and improves collaboration across finance, operations and front‑of‑house teams.

Better decision‑making

With dashboards, real‑time insights and trend analysis, hotel leaders gain visibility of occupancy, cost trends and revenue performance. Recent reports found that hotels with integrated financial systems make data‑driven decisions up to 30% faster, resulting in better forecasting accuracy.

Scalability across single or multi‑property portfolios

Whether you manage one hotel or operate across several sites, Business Central scales with growth. Hotels can standardise processes, consolidate financial data and maintain consistency across locations without increasing complexity.

Cost efficiency

Automated workflows reduce manual administration across finance, purchasing and stock control. Hotels improving back‑office automation typically reduce administrative costs by 12% to 18% within the first year, according to recent data.

Compliance and security

Business Central includes strong financial controls, audit trails and permission‑based access. Hotels can maintain compliance with accounting standards, manage tax requirements and protect sensitive guest and financial data.

erp-solution-for-hotels

Discover how Microsoft Dynamic 365 Business Central works

Why your business needs an ERP

82%

of businesses are utilising an ERP

1 in 5

businesses are dissatisfied with their current ERP

96%

of businesses say using an ERP has contributed to achieving business outcomes

Data taken from a survey we commissioned in December 2024

ERP designed for the hotel sector

Hotels often juggle fluctuating occupancy, supply chain pressure, multi‑department coordination and tight margins. Dynamics 365 Business Central gives teams the tools they need to simplify daily operations and improve financial performance.

Financial management

Centralise accounts, automate invoicing, streamline expenses and gain real‑time insight into revenues, operating costs and departmental performance. Finance teams can close periods faster and produce accurate, property‑level and consolidated reporting.

Budgeting and forecasting

Create accurate, scenario‑based budgets using real‑time data. Hotels can forecast revenue, labour spend and operational costs with greater confidence, which is essential in a sector where demand changes frequently.

Procurement and inventory control

Improve stock visibility across food and beverage, housekeeping and maintenance supplies. Automated purchasing helps maintain optimal stock levels and supports better supplier management.

Maintenance and asset management

Track maintenance schedules, manage work orders and monitor asset health. This helps reduce downtime and improves guest experience, especially in multi‑property environments.

Why hotels trust Dynamics 365 Business Central

Financial consolidation for multi‑property groups

Combine financial data from several properties, standardise reporting and gain visibility of overall performance. Consolidated accounts help leaders understand profitability across regions, brands or ownership structures.

Revenue and cost tracking

Monitor departments such as rooms, F&B and spa services. Business Central helps hotels analyse performance in each area and make changes to improve profit margins.

Procurement and supplier management

Manage purchasing across suppliers and locations. Hotels can maintain consistent pricing, avoid duplicate orders and ensure stock levels match demand.

Integration with property management systems (PMS)

Connect Business Central with front‑of‑house and reservation systems. This improves accuracy between operational and financial data, reducing reconciliation issues and speeding up reporting.

Insights for operational decisions

Dashboards and analytics highlight trends in occupancy, expenses and revenue. Leaders can take action early, such as adjusting staffing levels, renegotiating supplier contracts or planning capital projects more effectively.

why-dynamics-365-crm

Download our report

The Dynamics of Success

Get a better understanding of the benefits of using a CRM system - allowing businesses like yours to overcome fragmented systems and disconnected workflows. Don't just read about them either, our report provides you with actionable insights and practical recommendations so that you can begin to make data-led decisions.

the-dynamics-of-success-report-download-1

Download our report

The Dynamics of Success

Get a better understanding of the benefits of using a CRM system - allowing businesses like yours to overcome fragmented systems and disconnected workflows. Don't just read about them either, our report provides you with actionable insights and practical recommendations so that you can begin to make data-led decisions.

the-dynamics-of-success-report-download-1

Transform your hotel operations with Business Central

In hospitality, efficiency and clarity matter. Business Central is the ideal ERP system for hotels because it unifies operations and helps teams make informed decisions. Whether you manage a single property or a large group, it gives you the tools to run a smarter, more profitable operation.

To learn more about Business Central for hotels, or to see the system in action, get in touch using this short form.

See our latest blog posts

Frequently asked questions

What is Business Central for hotels?

Business Central is a finance and operations system that helps hotels manage purchasing, inventory, maintenance, multi‑property reporting and financial performance from one connected platform.

Is Business Central suitable for small hotels?

Yes. Many independent hotels use Business Central to replace manual processes and gain a clearer view of finances, stock and supplier management.

Can Business Central support hotel groups with multiple properties?

Business Central includes tools for financial consolidation, standardised reporting and multi‑site control, making it suitable for hotel chains and hospitality groups.

Does Business Central integrate with hotel PMS systems?

Yes. Business Central can connect with modern PMS providers to sync reservation, revenue and guest data with finance and reporting.

How does Business Central help hotel finance teams?

It automates invoicing, expenses, approvals and reconciliations. Finance teams gain real‑time reporting and faster period close.

Can hotels track departmental performance in Business Central?

Yes. Hotels can track revenues and costs across rooms, F&B and other departments to understand performance and improve profitability.

Is Business Central cloud‑based?

Business Central is available in the cloud. Cloud deployment is popular in hotels because it reduces infrastructure costs and improves system availability.

How does Business Central help control hotel costs?

Automated purchasing, stock control and financial insights help leaders identify overspend, reduce waste and improve margins.

Is Business Central secure enough for guest and financial data?

Yes. Microsoft provides strong data protection, permissions and compliance controls to help hotels keep sensitive data secure.

How long does it take to implement Business Central for a hotel?

Implementation time varies depending on requirements, number of properties and integrations. A partner can help scope and deliver a tailored project.