An ERP for the hospitality industry: Dynamics 365 Business Central

A complete ERP system for hospitality. Run venues smoothly, improve cost control, streamline operations, and deliver a better guest experience from one connected platform.

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Why hospitality businesses need Dynamics 365 Business Central

Hotels, restaurants, bars, event spaces, and leisure venues run into operational blockers when systems don’t talk to each other. Business Central unifies your financials, inventory, staff planning, and venue operations, helping you cut costs and improve service quality.

Dynamics 365 Business Central is a complete ERP system for hospitality organisations. It centralises your finance, supply chain, sales, stock management, purchasing, and reporting in one platform, giving you clarity and control across venues.

When hospitality teams rely on disconnected spreadsheets, legacy tills, or outdated back‑office systems, it becomes harder to forecast demand, track performance, or maintain profitability.

Business Central brings everything together, helping leaders make confident, data‑driven decisions in a competitive sector shaped by changing consumer expectations and rising costs.

Meet Business Central: an ERP for the hospitality industry

An ERP designed for hospitality helps you run venues more efficiently and profitably. Here’s how it supports both operational teams and head office.

Unified hospitality operations

Hospitality teams often rely on several systems: one for POS, one for rotas, one for inventory, and another for finance. Business Central connects these functions so that performance, costs, and stock levels are visible in one place. This improves communication between front‑of‑house, kitchen, back‑office, and management teams.

Better visibility for decision‑making

Real‑time dashboards help you understand venue occupancy, food and beverage margins, labour costs, supplier performance, and revenue across locations. Up‑to‑date insights support better forecasting and reduce the guesswork that often leads to over‑ordering or overspending.

Scalable for chains, groups, and multi‑site operators

Whether you operate a single venue or hundreds, Business Central scales without disruption. You can add new locations quickly, standardise processes across sites, and ensure consistent financial reporting and guest experience across your estate.

Cost efficiency in an industry where margins matter

Food prices, energy bills, and labour costs continue to rise across the hospitality sector. Business Central helps businesses gain control by improving stock accuracy, reducing waste, streamlining purchasing, and automating repetitive tasks so teams can focus on service. Recent research shows that 60% of operators say better cost control is their top priority, making operational efficiency more important than ever.

Compliance and financial accuracy

Hospitality organisations handle large volumes of transactions daily. Business Central helps maintain accurate records, ensures compliance with industry regulations, and simplifies financial audits. Automated workflows reduce manual admin, lowering the risk of errors in reporting or stock management.

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Why your business needs an ERP

82%

of businesses are utilising an ERP

1 in 5

businesses are dissatisfied with their current ERP

96%

of businesses say using an ERP has contributed to achieving business outcomes

Data taken from a survey we commissioned in December 2024

ERP designed for hospitality businesses

Running a hospitality operation means balancing guest experience, stock control, labour management, and cost pressures. Dynamics 365 Business Central supports these challenges with connected tools that streamline day‑to‑day operations and improve profitability.

Real‑time stock and menu visibility

Track stock levels across multiple venues and update menus quickly based on demand and availability. With accurate forecasting tools, chefs and kitchen managers can plan ordering more effectively and reduce waste.

Labour planning and cost control

Labour is one of the highest costs in hospitality. With Business Central, managers get clearer visibility of staffing needs, peak demand periods, and wage costs. This supports smarter scheduling and helps venues avoid unnecessary overtime spending.

Multi‑venue financial management

Centralise financial reporting across sites, whether you run restaurants, hotels, bars, or leisure venues. Standardised processes ensure accuracy and save hours of reconciliation time each week. Finance teams can track profitability at individual venue level or across the entire estate.

Why hospitality businesses choose Dynamics 365 Business Central

Stock and supplier management

Hospitality margins depend on controlling food, drink, and consumables. Business Central helps businesses track stock in real time, manage supplier performance, compare pricing, and forecast order needs based on footfall and seasonal demand. This helps operators cut waste and protect margins.

Menu costing and margin analysis

Menu items become more profitable when you have the right data behind them. With Business Central, teams can calculate recipe costs accurately and track margin performance by dish, category, or venue. This supports smarter menu engineering and reduces losses.

Guest booking and operations sync

For hotels, event spaces, and leisure venues, bookings often sit separate from back‑office systems. Business Central integrates with booking tools so staff can see guest information alongside stock, labour, and financial data. This creates a smoother experience for visitors and reduces operational bottlenecks.

Multi‑site reporting and consolidation

Group operators can manage all venues from one place. Consolidated reporting helps leadership teams understand performance trends, identify improvements, and make strategic decisions that support long‑term growth.

Data‑driven forecasting

Business Central provides clear insights into spending, demand, and performance. Finance and operations teams can forecast revenue, labour requirements, and stock levels more accurately, helping avoid over‑ordering and ensuring venues stay profitable even during quieter periods.

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The Dynamics of Success

Get a better understanding of the benefits of using a CRM system - allowing businesses like yours to overcome fragmented systems and disconnected workflows. Don't just read about them either, our report provides you with actionable insights and practical recommendations so that you can begin to make data-led decisions.

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Download our report

The Dynamics of Success

Get a better understanding of the benefits of using a CRM system - allowing businesses like yours to overcome fragmented systems and disconnected workflows. Don't just read about them either, our report provides you with actionable insights and practical recommendations so that you can begin to make data-led decisions.

the-dynamics-of-success-report-download-1

Supercharge your venue operations with an ERP built for hospitality

In hospitality, efficiency and consistency matter. Business Central brings your financials, stock, and operations together, helping you run profitable venues and deliver brilliant guest experiences.

To learn more about Business Central, or to explore what an ERP for hospitality looks like, get in touch using the form below.

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Frequently asked questions

What is Microsoft Dynamics Business Central for hospitality businesses?

Business Central is a connected finance and operations platform that helps hospitality businesses manage stock, purchasing, labour, bookings, and financial reporting from one system.

How does Business Central help restaurants and bars control costs?

It provides real‑time visibility of ingredient usage, supplier pricing, labour costs, and venue performance. This helps managers reduce waste, control spending, and protect margins.

Can Business Central support multi‑site hospitality groups?

Yes. Business Central is built to scale across multiple venues, allowing operators to standardise processes, centralise reporting, and gain visibility across their entire estate.

Does Business Central integrate with POS systems?

Business Central integrates with many leading POS and booking platforms, helping teams see sales, stock, and financials in one place.

Is Business Central suitable for hotel operations?

It supports financial management, stock control, purchasing, forecasting, and integration with booking systems, making it a strong choice for hotels and accommodation providers.

How does Business Central improve menu costing?

It calculates recipe costs automatically using live stock and supplier data, helping teams identify profitable menu items and remove dishes with falling margins.

Can Business Central help reduce food waste?

Yes. With accurate stock forecasting and real‑time consumption data, businesses can reduce over‑ordering and stay on top of spoilage.

Is Business Central cloud‑based?

Yes, Business Central is a cloud‑based ERP, with options for hybrid and on‑premise deployments depending on business needs.

How long does it take to implement Business Central for hospitality?

Implementation times vary depending on the number of venues, integrations, and process complexity. An expert partner can help scope and deliver a tailored rollout plan.

Why choose Business Central over traditional hospitality management software?

Traditional systems often work in silos. Business Central unifies finance, stock, reporting, and operations, giving leaders full visibility and supporting better decision‑making across every venue.