Case management
Track every issue from first contact to resolution.
Microsoft Dynamics 365
Customer service platform
Handle every customer query across email, chat and phone in one place with Dynamics 365 Customer Service, with Copilot built in.
What a customer service platform does
A customer service platform brings every customer conversation into one system, tracks each issue until it's solved and gives agents the history and answers they need.
When service runs from shared inboxes, queries get missed and customers repeat themselves. A connected platform routes work to the right person and shows managers what's happening.
Dynamics 365 Customer Service connects with the rest of Dynamics 365 CRM, so service, sales and marketing share one view of the customer.
Features to look for
What helps teams resolve issues faster.
Omnichannel
Email, chat, phone and social in one workspace.
Smart routing
Send each query to the best available agent.
Knowledge base
Answers for agents and self-service for customers.
Service reporting
Volumes, response times and satisfaction at a glance.
Copilot and AI agents
Summaries, suggested replies and automated help.
Try Business Central in an environment built around your business
Most trials drop you into a generic demo company that looks nothing like the way you actually work. Ours doesn't. We configure your free trial around your business and the use case you care about, so you and your team can test real scenarios with data and processes you recognise.
It starts with a short questionnaire about your industry, your current systems and what you want to prove out. Once that's back with us, your tailored trial can usually be made available within a few working days. Prefer a guided walkthrough first? A standard demo is still on the table - just tell us which you'd like.
Tell us about your business
Complete a short questionnaire covering your industry, processes and the things you most want to test.
We configure your trial
We set up a Business Central environment around your use case, so you're not clicking through a generic demo company.
You're up and running in days
Your tailored trial is typically ready within a few working days of the questionnaire coming back to us.
Enquiry form
Get in touch
Tell us how your service team works today and we'll show you how Dynamics 365 Customer Service would fit.
FAQ
Frequently asked questions
It is software that manages customer queries across channels, tracks cases to resolution and supports agents with history and knowledge.
It supports email, live chat, phone, SMS and social messaging through its omnichannel features.
Yes. Copilot summarises cases, suggests replies and can power AI agents that handle routine queries.
It connects service to the rest of Dynamics 365 CRM, so agents see sales and account information alongside each case.