Chasing suppliers for order confirmations and delivery updates takes up hours of a procurement team's week. The Supplier Communications Agent in Microsoft Dynamics 365 Supply Chain Management is designed to handle much of that routine correspondence and highlight problems before they affect production or customers.
What the agent does
The agent reads supplier emails about purchase orders, such as confirmations, changed dates or revised quantities. It compares what the supplier says with the order in the system and proposes updates for a buyer to accept. It can also draft follow-up messages to suppliers who haven't confirmed.
- Reads supplier responses about purchase orders
- Compares supplier changes with order details
- Proposes purchase order updates for review
- Drafts follow-ups for unconfirmed orders
Where people stay in control
Buyers review proposed changes before they're applied, so the system doesn't change orders without a person agreeing. The agent highlights the updates that matter most, such as late deliveries, so attention goes where it's needed.
Who benefits most
Manufacturers and distributors managing many suppliers and purchase orders gain the most. Earlier visibility of delays gives planners more time to respond, whether by expediting, finding alternatives or updating customers.
Getting ready
Accurate supplier contacts and consistent purchase order processes help the agent match emails correctly. Agree which changes buyers should review and how quickly.
Microsoft releases agents in stages, and some capabilities start in preview before general availability. Features, regions, licensing and any consumption charges can change, so it's worth checking what's available in your own environment before planning a rollout. We can help you work out what applies to you.
Speak to our Dynamics 365 team.