Choosing Microsoft Dynamics 365 is only half the decision. The partner you work with shapes how quickly you go live, how well the system fits your processes and how much value you get from it in the years that follow. Here's what to look for when comparing Dynamics 365 partners in the UK.
Why you need a Dynamics 365 partner
Microsoft sells Dynamics 365 largely through its partner network. A partner handles licensing, configuration, data migration, integrations, training and ongoing support, so your team can focus on running the business rather than learning a new platform from scratch.
What to look for in a Dynamics 365 partner
1. Proven product experience
Ask which applications they implement most often. Experience with Dynamics 365 CRM is different from experience with Dynamics 365 Business Central, so make sure their strengths match what you need.
2. Understanding of your industry
A partner who knows your sector will understand your processes, reporting and compliance needs, and can suggest what to configure rather than asking you to explain everything.
3. A clear implementation approach
Ask how they scope a project, how they handle data migration from your current system and how they train users. A good partner will explain each stage and who is responsible for it.
4. Transparent pricing
Understand what's included, what counts as extra work and how licensing is billed. Avoid surprises by agreeing scope before work starts.
5. Support after go-live
Go-live is the start, not the end. Check what support looks like once you're live, how quickly issues are handled and how the partner helps you adopt new features as Microsoft releases them.
Questions to ask before you sign
- Which Dynamics 365 applications do you implement most often?
- Have you worked with businesses like ours?
- How do you migrate data from our current system?
- What training do you provide for our team?
- What does support look like after go-live?
Talk to our team
We help UK businesses implement and support Microsoft Dynamics 365, including Dynamics 365 CRM and Business Central. If you're comparing partners, get in touch and we'll talk through your requirements.
Speak to our Dynamics 365 team.