Centralised data across design, engineering and production
Dynamics 365 holds drawings, specifications, change requests, supplier records, production tasks and inspection data in one shared platform that supports collaboration.
Dynamics 365 CRM
Dynamics 365 for Ship BuildersConnect design, production and operations in one platform
Improve project delivery, strengthen quality control and coordinate shipbuilding processes with Microsoft Dynamics 365.
Overview
Why ship builders need Dynamics 365
Shipbuilding requires precise coordination across design, engineering, production and supply chain teams. Dynamics 365 brings all core processes into one connected platform to support safer and more efficient vessel construction.
Shipbuilding projects involve long timelines, complex engineering, large teams and strict regulatory requirements. Coordinating design updates, material availability, workforce schedules, subcontractors, inspections and change requests is difficult when information sits across multiple systems. These gaps slow down production, increase risk and make it harder to maintain quality standards.
Microsoft Dynamics 365 CRM unifies engineering data, production schedules, supplier information, project documentation and financial reporting. Automation reduces administrative workload and real time insights help leaders monitor progress, identify issues earlier and maintain full control over vessel construction. With Dynamics 365, ship builders can improve efficiency, strengthen compliance and deliver vessels with greater confidence.
Benefits
The benefits that help shipbuilding teams work smarter
Explore how Dynamics 365 improves project delivery, quality and operational visibility.
Automation that reduces manual admin
Automate work orders, inspection alerts, procurement approvals, reporting tasks, progress updates and document workflows to reduce delays and improve accuracy.
Real time insight into production and project milestones
Dashboards reveal build progress, material usage, equipment status, workforce allocation, risks and cost trends. This helps shipyards make better informed decisions.
Security and compliance for regulated marine environments
Dynamics 365 provides enterprise grade protection, role based access controls and audit trails to support marine standards and certification requirements.
CRM stats
Why your shipbuilding business needs a CRM
Data is from a recent survey we commissioned in December 2024 Click here to view
0%
of businesses are utilising a CRM
0%
of businesses are planning to invest in AI or automation tools
0%
of businesses say using a CRM contributes to increasing customer retention
Capabilities
How Dynamics 365 empowers engineering, production and commercial teams
Dynamics 365 supports the entire shipbuilding process from early concept and design through to sea trials, delivery and lifecycle maintenance.
The capabilities of Dynamics 365 extend across key areas of shipbuilding:
01
Engineering and Design Coordination
Track design revisions, approvals, technical documents and communication between engineering teams and production teams.
Why choose us
Why ship builders choose Dynamics 365
Adaptable for commercial, defence and specialist vessel builders
Whether constructing commercial ships, ferries, offshore vessels or defence ships, Dynamics 365 can be tailored to your workflow.
Integrates with marine engineering and production systems
Dynamics 365 connects with Microsoft 365, Power BI and external systems such as CAD platforms, PLM tools, marine engineering software and MES solutions through APIs.
Supports multi team collaboration across large projects
Designers, engineers, production teams and subcontractors can work from the same accurate information in real time.
Improves productivity and reduces rework
Better visibility, structured workflows and automated alerts help prevent errors, delays and miscommunication.
Protects sensitive commercial and technical data
Enterprise security helps safeguard design files, technical documents, commercial contracts and IP.
Example use cases
Optimising shipbuilding projects from conception to delivery
Enhance project oversight, client communication, and operational efficiency with a specialised customer relationship management system tailored for the shipbuilding industry.
A commercial vessel constructor
- The challenge
- They found it difficult to maintain a consistent view of client requirements and project changes across various stages of ship construction.
- The approach
- A central system was established to capture all client communications, design specifications, and modification requests, ensuring everyone worked from current information.
- The outcome
- Project delays due to miscommunication were reduced, leading to more efficient delivery of custom vessels and greater client satisfaction.
A luxury yacht builder
- The challenge
- Managing bespoke customisation requests and subsequent material sourcing for high value yachts was often complex and prone to errors.
- The approach
- The system was configured to track every custom feature, material specification, and supplier interaction, linking directly to the client's preferences.
- The outcome
- The process for managing unique client requirements became more precise, ensuring that every detail of the luxury vessel matched the client's vision.
A marine repair and refit yard
- The challenge
- Coordinating multiple simultaneous repair projects, each with different client agreements and service schedules, proved to be a logistical challenge.
- The approach
- A project management module was implemented to oversee scheduling, resource allocation, and client communication for all refit operations.
- The outcome
- Service delivery timelines improved, and clients received regular updates on their vessel's progress, enhancing trust and operational transparency.
Illustrative, anonymised examples based on typical scenarios in this sector.
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The Dynamics of Success
Get a better understanding of the benefits of using a CRM system - allowing businesses like yours to overcome fragmented systems and disconnected workflows. Don't just read about them either, our report provides you with actionable insights and practical recommendations so that you can begin to make data-led decisions.
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Case studies
How other businesses have benefitted from Dynamics 365
SHI Cryogenics
SHI Cryogenics reduced their product turnaround times from two months to two weeks, whilst increasing their sales and service revenues.
Get started todayLooking at Dynamics 365 CRM beyond ship builders? See the full Dynamics 365 CRM overview for features and how implementation works, compare Dynamics 365 CRM pricing per user, or see how the Customer Engagement applications fit together.
Enquiry form
Transform your shipbuilding operations with Dynamics 365
Shipbuilding requires precision, coordination and secure data. Dynamics 365 unites your design, production and supply chain activity so you can deliver vessels safely, efficiently and on time. To learn more about Dynamics 365 for ship builders, get in touch via this short form.
FAQ
Frequently asked questions
It provides a comprehensive view of every client interaction, contract detail, and project milestone, ensuring all teams are aligned and client expectations are met. This fosters stronger, long term relationships with vessel owners.
Yes, it is designed to manage intricate project details, including design changes, material procurement, and progress tracking, providing a clear audit trail for all specifications. This ensures accuracy throughout the build process.
Absolutely, the system can track vessel service histories, warranty periods, and maintenance schedules, enabling proactive client support and efficient resolution of post delivery issues. This ensures continued client satisfaction after delivery.
It is a connected platform that helps shipyards manage production, design coordination, quality, supply chain activity and financial reporting in one place.
Yes. It can integrate with engineering and design platforms through APIs where supported.
Yes. It supports strict compliance, documentation, security and controlled access requirements.
Yes. It can coordinate activity, reporting and operations across multiple facilities.
