Dynamics 365 for Logistics: Connect fleets, warehouses and supply chain operations in one platform

Improve delivery performance, optimise inventory and streamline logistics operations with Microsoft Dynamics 365 for logistics providers. 

Talk to an expert

dynamics365-for-logistics

Why logistics businesses need Dynamics 365 

Logistics relies on speed, accuracy and clear visibility. Dynamics 365 brings your fleet, warehouse and supply chain operations together so your teams can work more efficiently. 

Logistics organisations must coordinate fast moving operations such as inventory control, transport scheduling, fleet performance, warehouse activity, customer communication and compliance reporting. Many teams still work with disconnected systems which creates delays, duplication and a lack of real time visibility. This affects delivery accuracy, operational efficiency and customer satisfaction. 

Microsoft Dynamics 365 CRM centralises transport data, warehouse records, customer information and financial insight in one secure platform. Automation reduces manual work and real time dashboards help teams monitor stock levels, track deliveries and identify issues more quickly. With everything connected, logistics businesses can operate more efficiently and respond faster to both customer needs and operational challenges.

The benefits that help logistics teams work smarter  

Learn how Dynamics 365 helps logistics organisations improve efficiency and delivery performance.

A unified view of supply chain activity 

Dynamics 365 stores customer details, shipment data, fleet activity, warehouse records and delivery status in one place which helps improve decision making. 

Automate time consuming logistics tasks 

Automate shipment notifications, stock level alerts, route planning updates, warehouse tasks, invoicing and compliance documentation. 

Real time insight for improved forecasting 

Dashboards reveal transport performance, stock levels, route efficiency, delivery times, warehouse productivity and cost trends. 

Security and compliance designed for logistics 

Dynamics 365 includes enterprise grade protection, controlled access, secure data handling and audit trails which help logistics teams meet regulatory expectations. 

crm-solution-for-logistics

Why your business needs a CRM

75%

of businesses are utilising a CRM

85%

of businesses are planning to invest in AI or automation tools

94%

of businesses say using a CRM contributes to increasing customer retention

Data taken from a survey we commissioned in December 2024

How Dynamics 365 empowers warehouse, fleet and supply chain teams  

Dynamics 365 supports the entire logistics process from pickup to final delivery while improving operational flow and communication. 

The capabilities of Dynamics 365 extend across core logistics functions: 

 

Financial & Operational Reporting  

Monitor revenue, operational costs, delivery performance, inventory value and forecasting in one place. 

Transport & Fleet Management  

Track vehicles, optimise routes, monitor driver performance and manage delivery schedules to improve on time delivery. 

Order & Shipment Management 

Coordinate orders, track shipment progress, notify customers and manage tasks from dispatch to delivery. 

Customer Communication & Service 

Centralise customer interactions, service history and delivery updates to improve communication and satisfaction. 

Warehouse Operations  

Manage stock, inbound and outbound goods, pick and pack tasks, storage locations and warehouse productivity with clear visibility. 

Why logistics organisations choose Dynamics 365  

Flexible for small logistics firms and large global operators 

Dynamics 365 can be configured for transport companies, freight forwarders, distribution centres, couriers and last mile services. 

Integrates with existing logistics systems 

The platform connects with Microsoft 365, Power BI and external tools such as telematics platforms, TMS or WMS systems through APIs.

Supports mobile and field based teams 

Drivers, warehouse teams and field staff can access tasks, update statuses and communicate using mobile devices. 

Improves delivery accuracy and operational flow 

Better visibility and automation help reduce errors, avoid delays and increase delivery success rates. 

Protects sensitive operational data 

Enterprise level security ensures that customer, transport and warehouse information is stored securely. 

why-dynamics-365-crm

How other businesses have benefitted from Dynamics 365

SHI Cryogenics Tillamook Country Creamery MVP Healthcare
Increase profits with Dynamics 365

SHI Cryogenics

SHI Cryogenics reduced their product turnaround times from two months to two weeks, whilst increasing their sales and service revenues.

Get started today
Dynamics 365 Warehousing

Tillamook Country Creamery

Tillamook Country Creamery Association increased warehouse pallet throughput by 50%, whilst also automating key manual processes

Get started today
Dynamics 365 Healthcare

MVP Healthcare

MVP Healthcare expects to save $6million by implementing AI-driven process improvements, sunsetting legacy domains and boosting their IT efficiency.

Get started today

Download our report

The Dynamics of Success

Get a better understanding of the benefits of using a CRM system - allowing businesses like yours to overcome fragmented systems and disconnected workflows. Don't just read about them either, our report provides you with actionable insights and practical recommendations so that you can begin to make data-led decisions.

the-dynamics-of-success-report-download-1

Download our report

The Dynamics of Success

Get a better understanding of the benefits of using a CRM system - allowing businesses like yours to overcome fragmented systems and disconnected workflows. Don't just read about them either, our report provides you with actionable insights and practical recommendations so that you can begin to make data-led decisions.

the-dynamics-of-success-report-download-1

Take Dynamics 365 CRM to the next level

Unlock new possibilities with intelligent solutions that connect data, teams, and processes. Gain clearer insights, streamline public services, and deliver experiences that build trust and drive progress across your organisation.

Customer insights

Gain clarity into community needs with real-time data and connected council teams. Anticipate challenges, respond quickly to shifting priorities, and keep public satisfaction at the centre of every interaction.

Learn more

Customer service

Exceed expectations and build trust with connected council teams and real-time insights. Resolve issues faster, adapt to changing needs, and keep citizen satisfaction at the heart of every interaction.

Learn more

Field service

Boost efficiency with real-time support that keeps council teams connected and communities informed. Automations streamline every process, ensuring smooth operations and satisfaction at every step.

Learn more

Finance

Stay competitive with real-time insights that simplify processes and strengthen decision-making. Automations and compliance tools drive efficiency and give your organisation the confidence to scale in any market.

Learn more

Supply chain

Stay resilient with connected operations and real-time visibility that keep complexity under control. Intelligent automation and sharper forecasting give your organisation the agility to adapt fast and deliver with confidence.

Learn more

HR

Simplify HR processes and strengthen every stage of the employee journey. From onboarding to performance management, real-time insights and automation help build an adaptable council team while giving your organisation clarity to plan confidently for what’s next.

Project ops

Bring council teams, resources, and insights together to deliver projects with precision and impact. From planning to profitability, real-time visibility and automation help your organisation stay on track while adapting to change with confidence.

Transform your logistics operations with Dynamics 365

Logistics operations depend on clear visibility and efficient coordination. Dynamics 365 helps you manage deliveries, warehouses and customer communication with greater confidence. 

To learn more about Dynamics 365 for logistics, get in touch via this short form. 

See our latest blog posts

Frequently asked questions

What is Dynamics 365 for logistics?

It is a connected platform that helps logistics teams manage transport, warehousing, orders and communication in one system.

Can Dynamics 365 integrate with transport and warehouse management systems?

Yes. It connects to external systems using APIs and Microsoft integration tools.

Does Dynamics 365 support fleet tracking?

It can integrate with telematics and route optimisation tools to track vehicle performance.

Can warehouse teams use Dynamics 365 on mobile?

Yes. Staff can record stock movement, update tasks and access information from handheld devices.

Is Dynamics 365 suitable for small logistics companies?

Yes. It scales from small local operators to large multi site logistics networks.

Can Dynamics 365 automate delivery updates?

It can send automatic notifications to customers as shipments move through key stages.

Does it offer strong security for operational data?

Yes. Dynamics 365 provides enterprise grade protection and access control.

Can the system improve route planning?

It integrates with routing technology to optimise routes and reduce transport costs.

Does Dynamics 365 help reduce warehouse errors?

Better visibility, automation and guided tasks help reduce mistakes and improve productivity.

How quickly can logistics teams adopt Dynamics 365?

The familiar Microsoft interface helps teams adopt it quickly with workflows configured to logistics needs.