New Microsoft Dynamics Field Service features have been announced by Microsoft, which will release between October 2025 and March 2026. They include new integrations, improvements to scheduling capabilities, and updates that will boost productivity for frontline workers and technicians.
This blog breaks down the most important changes and explains how they'll impact businesses using Dynamics 365 Field Service. As always, release dates are included where available, but these may be subject to change by Microsoft.
Dynamics 365 Field Service is a solution that helps businesses manage service delivery in the field. It enables real-time collaboration between dispatchers, managers, and operatives, and allows businesses to coordinate technicians, schedules, and resources.
Plus, as part of the wider Dynamics 365 suite, it integrates with Office 365 and Teams - as well as other Dynamics apps like Sales, Finance, and Operations. These integrations allow businesses to manage customer operations, end-to-end, from a single platform. Including field service, inventory management, work orders, scheduling, and much more.
Then there’s the AI-powered automations and real-time data insights to consider, which greatly increase operational efficiency and boost employee output. When you put it all together, it’s clear why Dynamics 365 is one of the most popular field service solutions in the UK.
With that in mind, let’s look at the latest updates coming to Dynamics 365 Field Service (or Field Service) in 2025 and 2026.
The Scheduling Operations Agent in Field Service will allow dispatchers to manage schedules effectively, even when last-minute changes occur, from March 2026.
Dispatchers can use the Copilot-powered agent to create automated workflows that address common issues such as traffic delays, double bookings, or last-minute cancellations. To do this, dispatchers can simply prompt the Scheduling Operations Agent with information such as:
This will greatly increase dispatcher productivity by reducing the time they spend reviewing and adjusting schedules. It will also minimise idle time for operatives and mitigate common issues such as cancellations and job runovers.
Field Service integrates with a wide range of Microsoft solutions, which enable operatives and managers to be more efficient, while giving businesses greater visibility and control over operations.
Many Dynamics Field Service integrations, such as Viva Connections and Office 365, focus on worker productivity and workflow efficiency. They allow operatives and managers to view or edit work orders without leaving their favourite app.
However, new integrations between Dynamics 365 Field Service, Operations, and Finance (coming October 2025) are targeted towards wider business processes and efficiency gains.
Through these integrations, labour and material usage noted in work orders is automatically recorded in both Dynamics Finance and Operations. This will greatly reduce admin time and minimise the risk of human error in data entry across field service processes.
These integrations also lay the foundation for a powerful new feature launching in December 2025, serialised inventory tracking.
This will allow businesses to track serialised or batch-controlled materials across finance, operations, and field service, ensuring materials and inventory are traceable – end-to-end. Making compliance easier and ensuring field service data is “audit-ready” at any time.
Between these integrations and the new inventory tracking feature, organisations will be able to:
Frontline workers and technicians are the most important part of field service operations. Enabling them to be more productive can have a huge impact on customer experience and service quality.
Microsoft understands this, which is why they’re creating an integration with Outlook and Teams, set to go live in October 2025.
With this integration enabled, Field Service operatives will be able to view their assigned bookings directly within Outlook and Teams, so they won’t need to switch between apps. They’ll also see real-time updates on jobs, including last-minute changes, to keep them in the loop – regardless of which app they’re in.
And, as Outlook and Teams should be familiar to operatives using Dynamics 365 Field Service, very little training is required.
Resource management and scheduling in Dynamics 365 Field Service is getting a major upgrade, with improvements to automated and manual workflows, as well as new updates to improve performance and user experience. These include:
Microsoft is releasing a host of new features to support omni-channel experiences in Dynamics 365 Contact Centre. These will enable businesses to deliver compliant and satisfying experiences across multiple platforms and touch-points. These include:
The schedule board in Dynamics Field Service gives field service managers and dispatchers the information they need to schedule workloads effectively. It’s also highly customisable and can be tailored to meet the specific needs of a business.
A new architecture update in November 2025 will make the board more responsive and user-friendly, improving user experience and boosting output for operatives and dispatchers.
The way short bookings appear on schedule board is getting an overhaul, to help dispatchers and operatives complete tasks quicker and improve their overall user experience. This update, coming in October 2025, will improve:
Later this year, users will be able to share schedule boards directly from the board settings tab. With this feature, managers will be able to create handovers for employee annual leave or build transition boards for new starters. It will also enable dispatchers to collaborate more effectively, as they can share common sources of information via schedule boards.
Making internal terminology and naming conventions consistent throughout a business is vital for employee success. An update in October will align Field Service terminologies with Dataverse table schemas. On the platform, “Skill” will be changed to “Characteristic”, and “Proficiency model” will be renamed as “Rating model”.
Updates coming in October 2025 will make Dynamics 365 Field Service more accessible to those using assistive technologies such as keyboard support or screen readers.
Users will be able to sort data, apply filters, and adjust column widths without using a mouse. As sub-grids for Opportunities, Actuals, Invoices, and Quotes will use the keyboard-friendly OneGrid component. This will also mean that screen readers can consistently pick up and announce menu options.
Additionally, planned improvements to date and time fields will ensure that screen readers can consistently convey this information to users.
Coming in October 2025, new Contact Centre configurations will allow businesses to set up triggers to proactively call customers – reducing call wait times and mitigating barriers to customer success before they become an issue. With them, businesses can:
That’s it for our list of new Field Service features and updates coming to Dynamics 365. As a Microsoft partner who has helped countless businesses transform their operations through Dynamics Field Service, we’re excited to help our partners use these features as they launch.
If you want to learn more about changes coming to other Dynamics modules, read our Sales, Customer Service, or Contact Centre update summaries.
Or download our Dynamics of Success report below, to see how businesses like yours are using Dynamics 365 to gain a competitive edge: